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A Case Study of a General Surgery Group.
Before WebScheduler
Each surgeon would call or visit his nurse scheduler to go over new surgeries, and tell her which patients would be AM Admits, and who should be added to the Rounding List for that evening's On Call surgeon. Using the surgeon's notes the nurse scheduler would add patients to the Surgery and Rounding List, and transfer data from the Call and meeting calendars to the group's schedule document, an Excel spreadsheet from which an afternoon report was printed for each surgeon. Three of the four offices had networked computers permitting schedulers to access the same Excel spreadsheet. The fourth location had no network so the scheduler needed to drive to another office to update the spreadsheet. Surgeons were called or paged throughout the day to inform them of consults and other changes to their schedule. Surgeons called their schedulers several times to add new surgeries and manage schedule changes. Communications were labor intensive and, therefore, expensive.
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