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A large multi-national high-tech device manufacturer's Training Department supports new product launches and ongoing customer education in 16 U.S. sales regions coast-to-coast.
Before WebScheduler
Each month sales scheduled approximately 60 new customer training events. Trainers were dispatched by telephone and Faxes to conduct a seminar covering one of six different hearing device-related topics.
Each event was scheduled using a 12 page spreadsheet, one tab for each Training Professional. The spreadsheet was available through the Company's intranet; and by making spreadsheet entries, each Trainer kept track of hotel reservations, attendee lists, dates, shipment of support materials, and subsequent notes from the Trainer to the Sales Staff. Each week Support personnel would extract information from the spreadsheet to create a master calendar for management reports.
Before every seminar, sign-in sheets and CEU certificates were typed and printed by the training support personnel for each attendees. As the Company and the Training Department grew, the increased work load was managed by adding support staff.
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